Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Delivering top quality support promptly is our top priority, so we support each website hosting plan with a one hour ticket reply guarantee. As you send a ticket or post a message, our client support crew will try their best to generate the most satisfactory answer to your case and to provide you with advice in a timely fashion.

  • Top quality support service
  • A Top–quality Support Service

  • Our help support service is supplied by a team of skilled techs which are able to answer your question in a timely manner. It is easy to communicate with the tech support staff by opening a support ticket from your Site Control Panel or by sending us an e–mail message. On business days, you can also contact us on the phone or take advantage of the live chat option.

  • Intuitive help center
  • An Intuitive Help Section

  • We have integrated an in depth knowledge base into the Control Panel to help you obtain convenient step by step details whenever you want. Each section of the Control Panel possesses its own contextual help area presenting a list of how–to content articles. We have also prepared video clips to give you a much better visual representation of the simplest way to carry out any presented task.