Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Warranty

  • Each ticket you send to our client assist staff will be replied to in about one hour. All general problems shall be responded to right away. However, if the assistance request you have sent us needs the help of a trained administrator, we are going to address the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–quality Technical Help And Support Service

  • We’ll be working for you 24/7/365 to provide you with useful information and tech support as well as to assist you with any difficulty that you may encounter while you are maintaining your virtual server. We’re able to support you with all pre–configured applications, including your OS, server admin panel (depending on the VPS type) and the Site Control Panel designed completely by our developers.

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Site Control Panel that is provided cost–free with your VPS offers you an integrated article base. There’s a collection of detailed how to tutorials and a collection of step–by–step video training materials that show all the fundamental website managing tasks. You can easy–access them by pressing the Help or Video control keys in the upper right side of each Control Panel section.

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