1 hour ticket response
Prompt assistance is our top concern and this is why we have a team of accomplished support engineers who are eager to provide a fast reply to any question that you might possibly have. Simply open your tech support ticket from the Site Control Panel and we will reply back to you within 60 minutes in the worst case scenario. In fact, we work hard and aim for a twenty–minute support ticket response time.
An Outstanding Customer Support Service
Each member of our help desk support team has several years of experience in the website hosting field and the vast majority of them have been with us for at least five years. They all are eager to respond to all your queries in the most competent manner possible.
An Easy–to–Navigate Help Section
To help you find a quick hint on how you can use a particular service, we have implemented a really intuitive Help Center section in the Site Control Panel. You can search through an immense selection of web hosting account management articles and website management articles, check the F.A.Q. section or watch our instructional video tutorials.