Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for any support ticket or e–mail that you send to our customer care team. We will swiftly reply to all the common enquiries and forward the matter to our administrators in case any additional assistance is needed. If you make use of our Managed Services package, we will carry out any of the included services at a time that has been agreed upon in advance.
An Outstanding Technical Support Service
Should you require assistance while using our Site Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server on your behalf, do not hesitate to contact our customer support staff at any moment via the ticketing system. Besides, should you require assistance managing your server, you can order the Managed Services package, which includes OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting procedures, data backup disk storage space, etcetera.
A User–Friendly Help Section
Each dedicated web hosting plan includes our charge–free Site Control Panel, which boasts a comprehensive knowledge base plus a selection of instructional video tutorials. Whenever you need help with the Site Control Panel, just hit the Videos or Help buttons located in the upper right corner.