A 99.9% Server Uptime
The primary advantage of creating your very own website hosting system is that you don’t need to worry about compatibility issues – you set up a special set of software apps in such a manner so as to work with a particular set of hardware components. The result is something much more steady and reliable, as there are less possible chances of failure. We have built our cloud hosting platform atop time–tested hardware components as well as a significantly tweaked version of SELinux in an attempt to create a totally secure environment for all your sites.
This is the reason why, with all our website hosting plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware elements furnished by Juniper. Additionally, on each router, we’ve put a firewall with an elaborate set of rules in order to sieve all shady requests.
Thus, in all our datacenters – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to decrease all possible risks with our cloud hosting plans and even though our company offers exceptional support, there are cases when the customer is simply not happy with what we offer. Or he has to upgrade to a more powerful hosting service, like a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely satisfied, we will give you a full refund.
24/7 Technical Support
We’ve conscientiously picked each member of our 24x7 support staff to make sure that we can offer the very best technical support you can possibly get. Each of our techs has lots of years of experience working with hosting accounts behind his back, so they know very well what they are doing. And they’re at your disposal 24/7/365 – you will be able to reach them at any time and they’ll reply to you as soon as possible.
Their average response time is well under twenty minutes, whereas with many other hosting vendors you are forced to wait around for days. What’s more, we offer you a 1–hour response time guarantee. Irrespective of what happens, your questions will be answered within an hour.