Phone Support

Learn what web hosting providers mean when they say "phone support".

There're lots of website hosting companies on the market today, yet many of them are resellers who have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll get through this particular method of communication will vary based on the service provider - some provide you with professional phone support, various others offer general and customer support only since some issues are more time-consuming and it is much easier to be resolved through a support ticket, especially if the issue has to be escalated. Nonetheless, it is good to find that you can always reach your website hosting provider because there're plenty of small-scale problems that can be resolved easily and in a timely manner through a telephone call, not mentioning that you'll be able to get additional info regarding the services before you become a client.

Phone Support in Website Hosting

We believe that the option to speak with a live agent is rather important, so we have three support lines globally (Australia, USA and UK) and you are able to get in touch with us on the phone for fourteen hours a day. In case you consider buying one of our website hosting, for example, you will be able to phone us and find more about our services prior to ordering to ensure that we meet all of the system requirements for your sites. After your purchase, you will be able to call us about any sales or billing difficulties you may have, or get any general or basic technical info that you need. We've aimed to find the perfect balance between telephone and ticket support, so for solely technical matters you will have to use our ticketing system, that will make it easier to keep track of the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

Every time you want more information about the Linux semi-dedicated hosting plans that we offer, you have the option to call one of the three support lines that we have around the globe - in the U.S.A., the UK and Australia. Thus, you are able to check in advance if our services are appropriate for your web sites. If you are already our customer and you've got a semi-dedicated account, you can reach us over the phone for fourteen hours daily about any type of billing or basic matters. For strictly tech issues you are able to take advantage of our ticketing system in order to communicate with our technical support as sometroubles just require longer time to be solved, but we can assist you on the phone with quite a few minor technical issues as well, saving you efforts and time.