One-Hour Response Guarantee in Website Hosting
If you are using one of our website hosting and you have an enquiry or experience some predicament, you can get in touch with us 24-7 by posting a customer support ticket or by sending an email and we’ll make sure that you receive a reply in less than 60 minutes. If the issue can be solved, we’ll do it before we reply to you, while in case there’s something that you need to do on your end, we will provide you with all the needed information – what possible solutions to try out, what settings to check, and so on. Usually, you will get a reply within maximum half an hour, which goes to say that waiting around for hours on end or even for more than 1 day to obtain help is something unthinkable. Our sixty-minute reply guarantee is valid for any enquiry that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a trouble ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you will obtain an answer within less than one hour. You can contact us whenever you want in regard to billing, technical or general matters and considering the fact that we are available to you 24-7, you will always receive assistance in a well-timed manner. Depending on the specific issue or question, we will give you more details, eliminate the complication if it’s been caused by something that is within our reach or tell you what to do on your end if you need to update a particular setting for a web-based app that we cannot access. You can just forget about waiting around for a day for each and every answer. As a matter of fact, in most cases we respond to tickets and emails within twenty-twenty five minutes max.