One-Hour Response Guarantee

Would you like to know more about the 1-hour response time guarantee and how you may take full advantage of it in your capacity as customer?

If you’ve ever got any questions in regard to your web hosting package or you encounter a problem with your websites, you’ll need to touch base with the respective web hosting company’s technical support team. It may not make a difference how fast they’ll respond when you've got an inquiry of a generic nature, but an issue like a messed up script update, for example, may result in your site becoming broken or invisible on the web. And the longer you have to wait for the support team to help you, the longer the website will be offline. In case you offer goods or services online, any downtime will affect your site in a harmful way and you can lose current or prospective customers. Many hosting providers, especially resellers, respond to trouble tickets and e-mails within 24 hours, but in the online era that is much too long, as customers will scarcely ever go back to a website that’s not working correctly for a prolonged period of time.

One-Hour Response Guarantee in Website Hosting

If you are using one of our website hosting and you have an enquiry or experience some predicament, you can get in touch with us 24-7 by posting a customer support ticket or by sending an email and we’ll make sure that you receive a reply in less than 60 minutes. If the issue can be solved, we’ll do it before we reply to you, while in case there’s something that you need to do on your end, we will provide you with all the needed information – what possible solutions to try out, what settings to check, and so on. Usually, you will get a reply within maximum half an hour, which goes to say that waiting around for hours on end or even for more than 1 day to obtain help is something unthinkable. Our sixty-minute reply guarantee is valid for any enquiry that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a trouble ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you will obtain an answer within less than one hour. You can contact us whenever you want in regard to billing, technical or general matters and considering the fact that we are available to you 24-7, you will always receive assistance in a well-timed manner. Depending on the specific issue or question, we will give you more details, eliminate the complication if it’s been caused by something that is within our reach or tell you what to do on your end if you need to update a particular setting for a web-based app that we cannot access. You can just forget about waiting around for a day for each and every answer. As a matter of fact, in most cases we respond to tickets and emails within twenty-twenty five minutes max.