Live Chat Support

What is Live Chat? What exactly does this particular service include?

A live chat is among the ways of communication supplied by some website hosting suppliers as part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical support. This method of contact is faster in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything in comparison to a telephone call with an agent. What's more, when the trouble that you have requires some time to be reviewed and resolved, you'll be able to do something else meanwhile instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat assistance service without charge as long as you have web access even if your web hosting supplier is situated in another country and they don't have a local phone number that you can call.

Live Chat Support in Website Hosting

We provide a live chat support service for all of the website hosting that we offer and we will assist you with almost everything live. In case you do not have an account with us yet, we will be able to provide you with more info about the plans to help you to pick the most suitable plan. In case you are an existing customer, we can help you with any billing or general matter and with lots of common tech issues, for example an email address setup in a desktop e-mail client. If you are unable to give us a call for some reason or you are in some country where we do not have a local telephone number, our live chat will be the best way to get in touch with us. Of course, some situations require additional time to investigate and test, which means that you will have to open a ticket to our technicians, still, we're able to save you time and assist you with quite a lot of problems on the chat.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as a part of our services, which means that if you have any kind of questions for our Linux semi-dedicated hosting plans, you are able to talk with our customer care team whenever you need regardless of whether you've already purchased your account or not. In general, the chat service is intended for pre-sales, billing and basic questions and troubles, yet we will assist you with various technical questions as well. We can help you select the ideal plan for your websites in case you do not have an account yet, we can answer any billing questions or issues you could have or we can help you with installing your new email address on your PC or smart phone - all of this will be done in a timely manner as our live chat service is available all day long, every single day. Whenever you need help, you're able to talk with a representative and save considerable time.