Integrated Ticketing System in Website Hosting
The ticketing system that we are using for our website hosting isn’t separate from the hosting account. It is an essential part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it whenever you want with just a few clicks of the mouse, without having to sign out of your web hosting account. The ticketing system comes with a quick-search field, so you can trace practically any ticket that you’ve already posted, if you need it. Additionally, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to resolve a given problem even before you actually post a ticket. The ticket response time is maximum one hour, which goes to say that you can receive quick assistance at any particular moment and if our help desk staff recommends that you should do something inside your account, you can do it on the spur of the moment without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting plans, which suggests that you won’t need another support platform to contact our support staff – you can do it on the spot in the event that you bump into a difficulty. Sending a new ticket requires several clicks and tracking down an older one is equally simple. With our clever search functionality, you can quickly track down any ticket that you have already posted. You can send a ticket whenever you like as our help desk team representatives are at your disposal 7 days a week and answer in less than 1 hour, even though it seldom takes this much to receive help. With the Hepsia Control Panel, you will have everything in one single place and you can forget about going through 2 or more platforms to fix a simple issue.