Integrated Ticketing System

Read more about the Integrated Ticketing Systems and their pros and cons. Discover what makes them different from other types of support channels.

A ticketing system is the most popular channel of communication that hosting companies offer to their customers. It’s typically part of the billing account and is the fastest way to tackle a problem that takes some time to examine or that needs to be escalated to a server admin. In this way, all responses provided by either party will be stored in the same place in case someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which implies that you will have to log in and out of at least two accounts to carry out a specific procedure or to reach the company’s tech support staff. If you want to manage a handful of domain names and each one of them is hosted in a separate account, you will have to use even more accounts simultaneously. Also, it could take considerable time for the hosting provider to process your ticket.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our website hosting isn’t separate from the hosting account. It is an essential part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it whenever you want with just a few clicks of the mouse, without having to sign out of your web hosting account. The ticketing system comes with a quick-search field, so you can trace practically any ticket that you’ve already posted, if you need it. Additionally, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to resolve a given problem even before you actually post a ticket. The ticket response time is maximum one hour, which goes to say that you can receive quick assistance at any particular moment and if our help desk staff recommends that you should do something inside your account, you can do it on the spur of the moment without needing to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting plans, which suggests that you won’t need another support platform to contact our support staff – you can do it on the spot in the event that you bump into a difficulty. Sending a new ticket requires several clicks and tracking down an older one is equally simple. With our clever search functionality, you can quickly track down any ticket that you have already posted. You can send a ticket whenever you like as our help desk team representatives are at your disposal 7 days a week and answer in less than 1 hour, even though it seldom takes this much to receive help. With the Hepsia Control Panel, you will have everything in one single place and you can forget about going through 2 or more platforms to fix a simple issue.