Installation and Troubleshooting

Discover what the Installation & Troubleshooting characteristic provided together with the Virtual Private Servers and the dedicated servers entails.

If you obtain your own web server, you shall have more flexibility in regards to what you are able to install and run compared to a shared hosting account. With a shared service, you have access simply to your own account, thus you are not able to install server-side software. Although this is not a concern for the majority of script-driven applications, there are some which have certain requirements and need certain software to be present on the server either for some additional functionality or for them to work at all. In the event that you have practical knowledge, you won't have any troubles to run the server, but if you don't, you may simply not have the competencies to manage everything and use the script applications that you want. If that is the case, you could use our Installation & Troubleshooting upgrade, so our system administrators can arrange everything for you and aid you with any issues that you could encounter.

Installation and Troubleshooting in VPS Servers

The upgrade can be acquired with all VPS server packages which we offer and you could add it either during the signup or anytime after through your billing CP. It comes with 60 minutes of custom work on your web server, so our admins can aid you with software installation or setup. They'll furthermore troubleshoot any piece of software which you have already installed if it does not work properly, so you won't need to waste time to determine what is wrong since they can aid you in a very quick and qualified way. Because this is a one-time upgrade, you could get it just when you need it and if a particular task takes less time, the rest of the minutes will be available for the future and won't be reset in the end of the month. This upgrade is helpful when you cannot do something yourself or in case you have our Managed Services upgrade, but the 30 minutes of custom work it provides aren't enough for a certain task.

Installation and Troubleshooting in Dedicated Servers

You can add the upgrade to any one of the dedicated web hosting plans we offer at any time that you need it. In the event that you need any custom work from our admins immediately after your server is prepared, you may acquire the upgrade during the hosting server signup procedure, or if you need something to be carried out later on, you'll be able to add the upgrade from your billing CP. The Installation & Troubleshooting service includes an hour of work from our administrators on your hosting server, so in the event that you face any problems to install a third-party piece of software or some program gives errors and does not work the way it should, our experts will be able to aid you in a very timely manner. If a task takes less than 60 minutes, the rest of the time shall be available for future tasks and you shall be able to see it in the billing area. This upgrade is suitable in case you do not have lots of experience with managing a hosting server or if you use our Managed Services upgrade, but you deplete the 30 minutes custom work it features.