The client support that you can get from your website hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical trouble with an existing account. Prompt and accurate information about a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from a real web hosting provider and not from some reseller. When you obtain a hosting account from a company that doesn't own its servers and it can't access them directly, it's likely that you'll wait for a few days in order to receive a reply to your query, which means that your websites may remain offline for quite a while. However, a company which offers numerous options for communication and has a tech support crew available all the time can assist you right away and help you reduce or entirely avoid any downtime and prospective losses.

24/7 Customer Support in Website Hosting

All of our website hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our solutions well before you make an order or you're an existing client and you have any kind of question or some problem, you'll be able to contact us at any time, including weekends and holidays. We have many channels to get in touch with us - a couple of phone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical matters or any matters that need more time to investigate and deal with. In contrast to many other web hosting providers, our trouble tickets have a guaranteed maximum reply time of only one hour, which means that regardless of what your trouble is, it will be resolved on time and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You're able to try our support services even before you obtain a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and common questions. Our agents will help you select the best plan or provide you with details about our servers, so as to verify whether the system requirements for your websites are met. When you're a current client, you'll also be able to get in touch with us through e-mail or through our ticketing system, that is accessible via the Hepsia hosting Control Panel. We guarantee that every time you employ any of these two methods of correspondence, you will get an answer within less than one hour and that’s 24/7, which includes weekends and official holidays. If you've employed the website hosting services of other suppliers, even big ones, you will be able to compare the reply time due to the fact that it often takes a full day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

When you use our VPS servers, you'll never have to wait for more than one hour in order to get assistance for any situation that you may have regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets which you open through your billing Control Panel or e-mail messages which you send to our technical support crew. We also have local phone numbers in a couple of countries around the globe and a live chat service where we'll help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 via the various ways of communication, so regardless what your question or problem is, there is always somebody to help you in a timely manner. When you need assistance with third-party software, which you cannot set up or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server through our company, you'll be able to contact us at any time using different channels and the max time that you will need to wait for a response is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech matter, you are able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. If you have any basic questions or you'd like to find out about our hosting solutions before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in several countries around the world. In case you need help with third-party software that you cannot set up or operate properly, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.